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United StatesA freephone number for your business
A UK freephone number (0800 or 0808) is free to call from every mobile and landline in the UK, because your business pays for the incoming calls instead of the caller. Choose the number type below, and we forward the calls to the phones your team already uses.
Free calls from UK mobiles and landlines
Calls to a UK freephone number are completely free of charge for the caller and don’t use their call allowance. That removes the cost barrier, so potential customers call sooner.
You pay for the incoming calls
Your business pays a per-minute rate for each incoming call, depending on the network the caller uses. In the dashboard you see the calls and minutes in real time.
Any business address
A UK freephone number works with a business address anywhere in the world. Useful if you sell to UK customers from another country.
Live within one working day
Choose an 0808 number or request an 0800 number. Your freephone number is live within one working day, and porting an existing number is free.
What is a freephone number?
A freephone number is a UK telephone number that starts with 0800 or 0808 and is free to call. Unlike premium rate numbers (09), it never costs the caller anything. It is a non-geographic number: it has no area code, so it gives your company a national presence, a single point of contact for the whole UK and a professional image. Many organisations use one for customer service, sales lines, helplines and marketing campaigns, because free calls bring in more calls and more sales enquiries.
Freephone number cost and call charges
The number costs £43 a month, with every Customer Service feature: a call menu, a call queue, opening hours and call recording. The caller pays nothing. You pay a per-minute rate for the incoming calls, which depends on whether the caller uses a mobile or a landline, and which we give you on request.
0800 numbers or 0808 numbers: which to choose
Both are free to call and follow the same Ofcom rules. An 0800 number is the best-known freephone range, which makes it the usual choice for adverts, and we find a memorable one with you. An 0808 number works exactly the same, and you choose an available one yourself straight away. If your callers don’t need a free number, an 0333 number or a local number costs them no more than a call to a local number.
Freephone numbers outside the UK
A UK freephone number can only be called from within the UK. If your customers also call from France, we add a French 0800 or 0805 number, and we supply numbers in the other countries we cover too. For each number you decide where the calls go and which welcome message callers hear.
Choose the smart phone features you need
Easily handle incoming calls, improve customer communication, and keep your business reachable at all times.
Call forwarding
Forward incoming calls to any mobile, landline or team, with rules for opening hours and availability, and change the destinations yourself in the dashboard.
Call menu (IVR)
An IVR call menu lets callers choose a team with one key, so every call reaches the right person or department straight away.
Call insights
Call statistics for every number: see in the dashboard who called, when, for how long and where the call went, and receive the figures by email.
Smart voicemail system
When nobody answers, callers leave a voicemail that arrives in your email as an audio file and stays in the dashboard for 90 days. Your own greeting, several recipients and no extra software.
Explore all available features and choose the best ones for your phone number!
Why businesses bring their number to CallFactory
Premium routing over fixed networks
Your calls travel over fixed carrier networks, so callers hear the clear sound of a domestic landline, also across borders.
Licensed operator in 14 European countries
CallFactory is a registered telecoms operator in 14 of the largest European countries and runs its own platform. That is why we handle special routing or an urgent change ourselves.
Questions about freephone numbers
What a freephone number costs, who pays for the call and how to get one for your business.
A number your customers call for free. In the UK, freephone numbers start with 0800 or 0808. The caller pays nothing from a mobile or a landline, and the business that owns the number pays for the incoming calls.
Yes. Since Ofcom changed the rules in July 2015, calls to 0800 and 0808 numbers are free from UK mobile phones as well as landlines. There is no access charge and no service charge, and the call does not use the caller’s inclusive minutes.
Your business pays £43 a month, excluding VAT, for the number and every Customer Service feature. Incoming calls are charged per minute at a rate that depends on whether the caller uses a mobile or a landline, and we’ll give you that rate on request. All prices are on our pricing page.
For your callers there is no difference: both are free to call. 0800 is the best-known range, and we find a number with you on request. With 0808 you choose an available number yourself straight away. See the 0800 number and 0808 number pages.
Choose an 0808 number in the number picker, or request an 0800 number and we’ll send you a proposal within one working day. There is no application to Ofcom on your side: Ofcom allocates number ranges to telecoms operators like us.
Within one working day for an 0808 number, and within one working day of accepting the proposal for an 0800 number. Checking your details can occasionally take a little longer.
In the dashboard. We forward inbound calls to the phones you already use (mobiles and UK landlines), to one person or to your whole team. You choose who answers, in which order and at which times.
Yes. For 0808 you search by digits in the number picker. For 0800 we look for a memorable combination with you, sometimes called a vanity number, and tell you which ones are available.
All the Customer Service features, so you can set up a call menu (IVR), a call queue, opening hours and call recording. When you are closed, callers hear a message or leave a voicemail, and the voicemail is emailed to you.
No. A UK freephone number works with a business address anywhere in the world, so it also suits a business that is entering the UK market.
No. 0800 and 0808 numbers can only be called from within the UK. For customers in other countries we supply a freephone or national number in their own country, for example an 0800 or 0805 number in France.
No. A call to an 03 number, such as a 0333 number, costs the caller the same as a call to a local number and counts towards their inclusive minutes, and incoming calls are included in your plan with normal use. A freephone number costs the caller nothing, and you pay for the calls.
Yes, at no cost. Your 0800 or 0808 number keeps working with your current provider while we port it, and the move is complete within five working days. See port your number.
Yes. CallFactory is registered with Ofcom as a notified operator. We supply 0800 and 0808 numbers on our own platform, and the team that runs it also sets up your number.
