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United StatesWhere to find main app features
All main sections of your CallFactory workspace are accessible directly from the top navigation bar, which makes it easy to manage your teams, review calls, check statistics, and adjust settings without digging through menus. Below you’ll find a quick overview of where to locate each section and what you can do there.
Start changes from the header
Every workspace action begins in the top navigation bar, where the main sections sit side by side so the team always knows where to click next. The active section stays highlighted, which keeps the current context obvious even when several colleagues work in the same account.
Teams — manage your team members
Click “Teams” to open the overview of every colleague connected to your CallFactory account, where the administrator can invite new users, adjust permissions, and assign roles to the right person. Each entry shows the current status and the team a colleague belongs to, which keeps account governance simple as the company grows.
Statistics — view performance and insights
Click “Statistics” to open the dashboard that summarises call volume, peak hours, and answer rate, so the operations team always knows where the load is heaviest. The cards roll up the most-used metrics on the first screen, which means decisions about staffing and routing happen without exporting raw data.
Calls — review call history and details
Click “Calls” to open the full call log, where every conversation is listed with the caller number, the agent who handled it, and the timestamp. Filters narrow the table to the period or queue you need, which keeps the audit trail traceable for compliance reviews.
Settings — configure your workspace
Click “Settings” to access the configuration grid, where the administrator manages routing rules, opening hours, voicemail, announcements, and integrations from one place. Each tile leads to a focused screen, which means changes stay scoped to the feature you’re adjusting without affecting unrelated parts of the workspace.
Account — manage your company details
Click “Account” to update company details, billing information, and contract preferences, so the finance and operations teams keep the workspace aligned with the latest business data. The section also surfaces invoices and contact preferences, which keeps administrative work in one predictable place.
Result
You’re now familiar with the six main sections of the CallFactory dashboard, so every routine task has a clear home. Switching between Teams, Statistics, Calls, Settings, and Account happens in one click from the header, which keeps daily operations fast and predictable for the whole team.
Frequently asked questions
Quick answers to the questions businesses ask when their team learns the CallFactory workspace for the first time.
Yes, the header shows only the sections a colleague is allowed to open, because the administrator grants section-level permissions per role. Support agents typically see Calls and Statistics, while the administrator and finance lead also see Account and Settings, which keeps each colleague focused on the part of the workspace that matches their job.
The navigation order is fixed to keep the experience consistent for every colleague, so a new team member finds the same layout as the seasoned administrator. The active section stays highlighted, which means people always know where they are without needing custom shortcuts.
Most features sit under “Settings”, grouped into focused tiles for routing, voicemail, opening hours, and integrations, so the right screen is rarely more than two clicks away. If a feature still seems missing, the support team confirms whether it’s enabled on your plan, which avoids guessing about availability.
The mobile layout keeps the same sections but folds them into a compact menu, so the screen stays readable on a phone. The most-used actions stay one tap away, which means the team can review a call log or check statistics on the road without losing context.
