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The app
Logging in to the dashboard, adding colleagues, switching your status and managing endpoints in the address book. For admins who set up the number and for team members who answer the phone.
- Getting started with the dashboard
- How Does the Dashboard Work? The dashboard gives you full control over your phone numbers, endpoints, availability, and features. Here is how it works.
- How Do I Log In? Log in to your dashboard at callfactory.app/login using your account credentials or email address.
- Add Users to the Dashboard Add team members to your dashboard and assign them an admin or user role.
- Endpoints and the address book
- How Do I Change an Endpoint? Change where your calls are forwarded to in a few clicks. Select a different endpoint in the dashboard and the change takes effect immediately.
- How Does the Address Book Work? Save frequently used endpoints in your address book so you can switch between them with one click. Shared across all your phone numbers.
- How Do I Add a New Endpoint to the Address Book? Use the address book to manage your endpoints. Add new phone numbers in just a few steps.
- How Do I Change an Endpoint in the Address Book? Edit or remove endpoints in your address book. Change names and numbers, or delete unused endpoints from the dashboard.
- Set Opening Hours Set the days and times you are available in the dashboard. Choose what happens outside business hours — closed message, voicemail, or forwarding.
- More in the app
- Call Recording View all recorded calls in your dashboard. See caller details, listen to recordings, download them, and mark important calls for easy reference.
- Text-to-Speech Assistant Create professional voice recordings by typing your text. Use them for welcome messages, closed messages, voicemail, whisper tones, and phone menus.
- For team members
- How Do I Change My Status? Switch between available and unavailable in the dashboard. Your status updates in real time and controls whether calls are forwarded to you.
- Installing a softphone
- Install Zoiper Softphone on Desktop Step-by-step guide to install and configure Zoiper softphone on Windows or Mac to receive and make calls with your phone number.
- Install Zoiper Softphone on Mobile Step-by-step guide to install and configure Zoiper softphone on Android or iPhone to receive and make calls with your phone number.
Other categories
Looking for something else?
- Getting started 4 articles — an international number, starting to measure
- Setting up your number 26 articles — phone menu, call queue, destinations, opening hours
- Forms and documents 1 article — the list for postcode and area code routing
- For developers 1 article — the employee availability API
- FAQs 21 short answers, grouped by topic
Still stuck?
Give us a call. We're the operator ourselves, so the person you speak to can change the setting for you straight away.
