What Happens If I Cannot Answer a Call?

You decide what happens when an incoming call is not answered. There are several options you can configure in the dashboard.

Overflow

With overflow, unanswered calls are automatically forwarded to another endpoint. This could be a colleague, a different office, or an external call centre. The caller simply hears the phone being answered.

Queue

During busy periods, callers can wait in a queue. The queue polls every 10 seconds to check if someone becomes available. You can set the maximum number of callers waiting (default is 5).

Voicemail

If no one is available, callers can leave a voicemail. The message is recorded and sent to you by email so you can listen and call back at your convenience.

How to configure

Log in to the dashboard and go to your number settings. You can enable overflow, queue, and voicemail from there and set the order in which they are used.