Busiest Call Times of the Week

Knowing when most calls come in helps you plan staffing and avoid missed calls. Your call statistics show exactly which days and hours are busiest — so you can have the right number of people available at the right time.

How to view your busiest times

Log in to the dashboard and go to Statistics. Choose a period — today, last week, last month, or go back up to one year — and you see a full breakdown of your call volumes.

The top 3 busiest hours show the times of day when call volume peaks. Use this to schedule breaks outside those windows and make sure enough people are answering during peak hours.

The calls per hour chart gives a more detailed view, showing volumes for every hour of the day across your chosen period.

Missed calls

If callers hang up before reaching someone — because your team was busy, it was outside business hours, or they dropped out of a phone menu — these show up in your statistics as missed calls.

Keep an eye on this number. A high missed call rate at certain times usually means you need more people available during those hours, or that your queue settings could use adjusting.

Receive reports automatically

You can also receive your statistics by email — daily, weekly, or monthly — without logging in. See statistics by email to set this up.

Related features

• Call insights
• Statistics by email