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Support & tools
Support for every step
From setup to advanced features - find clear guides, tips, downloads, and answers to common questions. Need more help? We’re just a click away.
Frequently Asked Questions
Starting with your own national service number
Dashboard
- Activate Area Code Routing
- Activate a Closed Message
- Activate a Whisper Tone
- Activate a Call Queue
- Activate a Phone Menu
- Activate a Virtual Call Centre
- Activate Voicemail
- Activate a Welcome Message
- Block Mobile Callers
- Change the Settings for Your Phone Number
- Choosing a Voice for Your Welcome Message
- Set Up the Holiday Calendar
CallFactory app for administrators
- How Do I Add a New Endpoint to the Address Book?
- Add Users to the Dashboard
- Call Recording
- How Do I Change an Endpoint in the Address Book?
- How Do I Change an Endpoint?
- Text-to-Speech Assistant
- How Does the Address Book Work?
- How Does the Dashboard Work?
- How Do I Log In?
- Set Opening Hours
- Install Zoiper Softphone on Desktop
- Install Zoiper Softphone on Mobile
