Account, billing and admin

Yes, an 0800 number is free for the caller from any UK landline or mobile, which is the main reason businesses use it for sales lines, support, and inbound marketing. The receiving company pays the inbound traffic, so finance keeps a clear view of the cost while the call barrier stays at zero for the customer.

An 0800 number is always free for the caller and the business pays the inbound minutes, while a 0900 number charges the caller a maximum of £1.10 per minute or £1.80 per call as set by Ofcom. The dashboard reports inbound spend and 0900 revenue separately, so finance can split the entries on the management report without manual cleanup.

An 0800 number is free for the caller and the receiving business pays for the call, while a 0900 number charges the caller a per-minute or per-call rate that the business sets within the Ofcom cap. Most companies use 0800 for sales and support, and reserve 0900 for paid services like information lines or premium consultations.

CallFactory customers can call the free support line on +44 20 4638 9400 around the clock, and outside office hours you can also email support@callfactory.co.uk because the inbox is monitored continuously. The on-call engineer escalates incidents that affect more than one customer immediately, so the impact on your business stays as short as possible.