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Popular searches: transferring callsactivate a phone menucall queue
- Setting up your number Activate a Call Queue When all lines are busy, callers are placed in a queue automatically. Every 10 seconds we check if someone is available and connect the call.
- Setting up your number Activate a Closed Message Play a message to callers outside working hours. Let them know when you are available and how to leave a message.
- Setting up your number Activate a Phone Menu A phone menu lets callers choose a department or person by pressing a number. Tell us your options and we set it up for you.
- Setting up your number Activate a Virtual Call Centre A virtual call centre lets your team handle calls on one number. Works with 1 to 100 people — sequential, round-robin, or ring all at once.
- Setting up your number Activate a Welcome Message A welcome message greets callers when they phone your number. Record it yourself or use our text-to-speech assistant.
- Setting up your number Activate a Whisper Tone A whisper tone plays a short sound before the call connects so you know which number the caller dialled. Useful for multiple businesses or numbers.
- Setting up your number Activate a Whisper Tone A whisper tone helps you recognise which calls come through your phone number. Enable it in your dashboard.
- Setting up your number Activate Area Code Routing Automatically connect callers to the nearest branch based on their area code. One phone number, multiple destinations.
- Setting up your number Activate Postcode Routing With postcode routing, callers enter their postcode and are connected to the nearest branch — even when multiple branches share the same area code.
- Setting up your number Activate Voicemail When you cannot answer, callers leave a voicemail. You receive each recording by email so you can follow up at any time.
- The app Add Users to the Dashboard Add team members to your dashboard and assign them an admin or user role.
- Setting up your number Answering Calls with Multiple Team Members Route calls across your team using a virtual call centre, phone menu, or availability toggles. Manage who takes calls and in what order.
- Setting up your number Block Mobile Callers Make your number accessible from landlines only. Mobile callers hear a message explaining that the number cannot be reached from a mobile phone.
- Setting up your number Busiest Call Times of the Week See exactly when your busiest hours are so you know when to have extra staff available. View peak times, daily trends, and missed calls in your dashboard.
- The app Call Recording View all recorded calls in your dashboard. See caller details, listen to recordings, download them, and mark important calls for easy reference.
- Setting up your number Call Statistics See average talk time, call volumes, top endpoints, busiest hours, and caller origins — all in real time from your dashboard.
- Setting up your number Callers Get a Busy Tone — Can I Add a Queue? Stop losing callers to busy tones. Add a queue so callers wait until someone is available instead of hearing an engaged signal.
- Setting up your number Can You Forward Calls Abroad? Forward incoming calls to any phone number worldwide. Have a UK number and answer calls from anywhere — no problem with CallFactory.
- Setting up your number Change the Settings for Your Phone Number Manage all your phone number settings from the dashboard. Enable or disable features like whisper tone, phone menu, queue, and more.
- Getting started Choose an International Phone Number Get a local phone number in another country to give your business a local presence. Choose your number online and start receiving calls straight away.
- Setting up your number Choosing a Voice for Your Welcome Message Record a welcome message on your mobile phone for a personal touch, or use the text-to-speech assistant for a professional result.
- For developers Employee Availability API Use the CallFactory API to check endpoint availability and call status. Build custom integrations with real-time employee status data.
- Setting up your number Handle Calls Differently Based on Day and Time Route calls based on your opening hours. Forward to your team during the day, play a closed message and offer voicemail outside hours.
- The app How Do I Add a New Endpoint to the Address Book? Use the address book to manage your endpoints. Add new phone numbers in just a few steps.
- The app How Do I Change an Endpoint in the Address Book? Edit or remove endpoints in your address book. Change names and numbers, or delete unused endpoints from the dashboard.
- The app How Do I Change an Endpoint? Change where your calls are forwarded to in a few clicks. Select a different endpoint in the dashboard and the change takes effect immediately.
- The app How Do I Change My Status? Switch between available and unavailable in the dashboard. Your status updates in real time and controls whether calls are forwarded to you.
- Setting up your number How Do I Know If a Call Comes Through My Phone Number? Use a whisper tone to hear a short tone before each call so you know it is coming through your business number and not your personal line.
- The app How Do I Log In? Log in to your dashboard at callfactory.app/login using your account credentials or email address.
- Setting up your number How Does a Phone Menu Work? A phone menu lets callers choose a department or person by pressing a number. Learn how it works and how to set one up.
- The app How Does the Address Book Work? Save frequently used endpoints in your address book so you can switch between them with one click. Shared across all your phone numbers.
- The app How Does the Dashboard Work? The dashboard gives you full control over your phone numbers, endpoints, availability, and features. Here is how it works.
- Setting up your number How Long Can Callers Wait on Hold? Callers wait in the queue until someone is available. By default up to 5 callers can wait at a time — this can be increased on request.
- The app Install Zoiper Softphone on Desktop Step-by-step guide to install and configure Zoiper softphone on Windows or Mac to receive and make calls with your phone number.
- The app Install Zoiper Softphone on Mobile Step-by-step guide to install and configure Zoiper softphone on Android or iPhone to receive and make calls with your phone number.
- The app Set Opening Hours Set the days and times you are available in the dashboard. Choose what happens outside business hours — closed message, voicemail, or forwarding.
- Forms and documents Set Up Postcode or Area Code Routing Route callers to the right branch automatically based on their area code or postcode. One national number, multiple destinations.
- Getting started Set Up Statistics Email Reports Receive your call statistics by email — daily, weekly, or monthly. Set the frequency in the dashboard and reports are sent automatically.
- Setting up your number Set Up the Holiday Calendar Use the holiday calendar to route calls differently on bank holidays. Play a closed message, forward to voicemail, or route to a different endpoint.
- The app Text-to-Speech Assistant Create professional voice recordings by typing your text. Use them for welcome messages, closed messages, voicemail, whisper tones, and phone menus.
- Setting up your number Tips for Designing Your Phone Menu Keep your phone menu simple and effective. Use clear language, limit options, and avoid deep nesting so callers reach the right person quickly.
- Setting up your number Transferring Calls with Yealink Transfer calls warm or cold with your Yealink desk phone. Step-by-step instructions for both methods.
- Getting started View Call Statistics per Employee See how many calls and minutes each team member handled. Download a breakdown per endpoint as an Excel file from the dashboard.
- Getting started View Statistics for a Specific Period Change the date range in your call statistics to view data for a single day, week, month, or up to a full year.
- Setting up your number What Happens If I Cannot Answer a Call? Configure what happens when no one picks up. Use overflow, queue, or voicemail to make sure every caller is handled.
- FAQs Are calls to 0800 numbers always free for the caller?
- FAQs What is the call rate for a telephone number?
- FAQs What is the difference between an 0800 and a 0900 number?
- FAQs What should we do if there is a fault on the line?
- FAQs How long does it take to change the final destination of my number?
- FAQs What is a name number, and how does name dialling work?
- FAQs What is the difference between short and long phone numbers?
- FAQs How do I choose the right phone number for my business?
- FAQs What is the difference between local, national, and international numbers?
- FAQs How can I check if a number is available?
- FAQs How long does number activation usually take?
- FAQs Can I reserve a number before completing my setup?
- FAQs Are 0800 and 0900 numbers available for every business?
- FAQs Can I use international numbers with the same CallFactory setup?
- FAQs Do I need different setups for different number types?
- FAQs Can I change my number after activation if my needs change later?
- FAQs What details do I need before ordering a new business number?
- FAQs How do I transfer my existing telephone number to CallFactory?
- FAQs Can CallFactory provide numbers in other countries, like Germany, France, or Ireland?
- FAQs Can an 0800 or 0900 number be reached from abroad?
- FAQs What does Ofcom do for UK telephone numbers?
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What you're working on
Five places that cover almost everything
The articles are sorted by what you're doing, not alphabetically. Every category is complete, so whatever belongs to a topic is all in one place.
- 4 articles Getting started Choosing an international number, and how to start measuring your calls.
- 13 articles The app Logging in, adding users, switching your status, the address book. For admins and for team members.
- 26 articles Setting up your number Phone menu, call queue, destinations, opening hours and whatever else you can change in your routing.
- 1 article Forms and documents Postcode and area code routing: the list you send us so we can set it up.
- 1 article For developers The employee availability API, called from your own code.
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