Austria
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United StatesWelcome message
“Thank you for calling Johnson & Partners. Your call is important to us.” In a single sentence, you have achieved three things: the caller knows they have reached the right company, they understand that someone will pick up, and they know they are dealing with a professional organisation. Without such a greeting, callers hear only a ringing tone and wonder whether they dialled the correct number.
CallFactory’s welcome message plays automatically before the call is connected. You can record it yourself, have it recorded by a professional voice actor, or use our text-to-speech assistant to generate a natural-sounding message in seconds. Whenever you need to change it—because your opening hours shift, because you want to add a seasonal greeting, or because you have a promotional announcement—the update goes live instantly.
- Plays automatically before the call connects
- Record yourself, use a voice actor, or text-to-speech
- Update the message at any time
- Use for branding, compliance, or promotions
Numbers of this type are per case
Please contact our support team to get you a nice phone number!
Benefits of the welcome message
Discover how a welcome message strengthens your first impression, supports your team, and creates space for branding and compliance.
Professional first impression
A well-written greeting tells callers instantly that they are speaking with a professional organisation, setting the tone for the conversation before your team even picks up the phone.
Inform and comply
Use the welcome message to let callers know that calls may be recorded. This allows you to meet standard compliance requirements easily and demonstrates transparency from the very first moment.
Promote while they listen
Mention a current offer, a new product, or an important update in your welcome message so that every caller hears it. It is free advertising to an audience already engaged with your business.
How the welcome message works
When a caller dials your CallFactory number, the welcome message plays before the call is forwarded to your team. The caller hears your greeting, and whilst they listen, the system is already calling your extensions in the background. By the time the message finishes, a team member is usually standing by to answer, so the caller experiences no extra waiting time.
You decide exactly what the message says. It can be a simple greeting with your company name, a compliance notice about call recording, information about your opening hours, a short announcement about a current campaign, or any combination of these. The message can be as brief or as detailed as your situation requires.
Three ways to make your message
You have three options. You can record the message yourself on your mobile phone and send us the audio file, which is quick, personal, and free. You can hire a professional voice actor for a broadcast-quality result. Or you can use our text-to-speech assistant to generate a natural-sounding message from text in seconds.
The vast majority of our customers choose the text-to-speech assistant because voice quality is now so high that a professional voice actor adds little value. It is instant, free, and updates are straightforward: if a phone number changes or opening hours shift, you simply adjust the text and the new message is ready within seconds.
Seasonal greetings and promotional messages
Your welcome message does not need to remain the same all year. You can update it for Christmas, Easter, summer holidays, or any other occasion when a different tone would suit you better. Some businesses change their message during marketing campaigns, for example with a line like, “This month, you can enjoy 20% off your first order—please mention this offer when you speak to our team.”
Because updating with text-to-speech is instant, there is no reason to leave an outdated message in place. By keeping your welcome message fresh and relevant, you give your callers a sense that your business is current and attentive.
Combine with your call flow
The welcome message is the first step in your broader call flow. After the greeting, you can guide callers through a phone menu where they select their department, place them in a queue if all lines are busy, or forward them straight to your team. Outside office hours, calendar-based routing can play a different message with your opening times and offer voicemail.
For businesses with international telephone numbers, you can set a different welcome message for each number: English for your UK number, French for your French number, German for your German number, each with the right language and tone for that audience.
Included free with every number
The welcome message is included at no extra cost with every CallFactory number.
This feature is included free with every UK telephone number or international telephone number, so you never have to choose between functionality and reach.
Learn more about other features
Discover more features designed to enhance your business communications.
API integrations
Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.
Calendar-based call routing
Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.
Call filter
Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.
Welcome message FAQ
Find clear answers about the welcome message and how it works for your business.
You have three options: record it yourself on your phone, hire a voice actor, or use our text-to-speech assistant to generate one from text in seconds. All three can be changed at any time.
Yes. Change your message as often as you like for seasonal greetings, promotions, updated opening hours, or any other reason. Updates are live straight away.
No, not noticeably. Whilst your message plays, CallFactory is already ringing your extensions in the background. By the time the greeting finishes, a team member is often ready to pick up.
Yes. Combine the welcome message with calendar-based routing so that you can play a different greeting outside office hours, for example with your opening times and a voicemail option.
Yes. Each CallFactory number can have its own welcome message. This is especially useful if you operate numbers in different countries or for different brands.
Yes. Many businesses use the welcome message to inform callers that calls may be recorded for training and quality purposes. This is standard practice under UK regulations.
Yes. You can set a different message for each number, or you can use the text-to-speech assistant to generate messages in multiple languages, each with a natural-sounding voice.
No. The welcome message is included free with every CallFactory number.
