Text to speech assistant

You type your message in the dashboard, select a voice, and click generate. The system converts your text into a natural-sounding audio file in seconds. You can preview the result immediately, and if it sounds right, you can apply it to your welcome greeting, voicemail, queue, or any other feature that plays audio to callers.

If you want to refine the wording, you simply edit the text and generate again. There is no limit to how many times you can regenerate a message, so you can easily try different phrasings until you find the version that sounds best.

The assistant supports multiple voices and languages, so you can tailor it to the market you serve. If your business operates only in the UK, you choose an English voice. If you also have international telephone numbers in France, Germany, or Spain, you generate messages in French, German, or Spanish, each with a voice that sounds natural to local callers. For businesses operating in Italy, Poland, Sweden, or Finland, Italian, Polish, Swedish, and Finnish voices are also available.

This is particularly valuable for businesses with numbers in multiple countries. Instead of finding a different voice actor for each language, you type the message in that language and the assistant generates it. You can update your German greeting on one day and your French version on another, all from within the same dashboard.

The text-to-speech assistant integrates with every CallFactory feature that plays audio, so it fits naturally into your call flow. The most common applications are a welcome message that greets callers when they ring your number, a voicemail greeting that plays when nobody can answer, queue announcements that keep callers informed whilst they wait, and phone menu prompts that guide callers to the right department.

Less obvious uses include whisper tone messages that tell your team which number the caller dialled, closing-time announcements that play automatically outside office hours, and temporary messages during holidays or special events, all created from the same simple tool.

Recorded messages inevitably become outdated: your opening hours change, a telephone number is updated, a product name shifts, or you relocate to a new address. With traditional recordings, each change requires a new recording session, whereas with text-to-speech, you simply adjust a line of text.

Many customers update their messages regularly, for example with seasonal greetings in December, adjusted messages during campaigns, and announcements before bank holidays. Because updating is both free and quick, there is genuinely no reason to leave an outdated message running.

The text-to-speech assistant is included at no extra cost with every CallFactory number.

This feature is included free with every UK telephone number or international telephone number, so you can use it in every market where you operate.