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Powerful features included

Simplify communication with advanced call features designed for businesses. From call forwarding to voicemail, get everything you need to manage calls efficiently and keep your team connected.

API integrations

Tell us what you need, we build the endpoints. Our private API lets you integrate CallFactory telephony into your own software — no generic library, no guesswork, no wasted development time.

Calendar-based call routing

Automatically route calls based on your schedule. Office hours, rotating shifts, holidays, and on-call rosters — calls always reach the right person at the right time.

Call filter

Block unwanted callers, allow only authorised numbers, or reroute specific callers to different destinations. The call filter keeps your business lines open for the calls that matter.

Call forwarding

Forward incoming calls to any landline, mobile, or team. Set rules based on time and availability — manage everything from your dashboard.

Call insights

Track call performance with clear data. See who called, when, how long, and where calls were routed — all from your dashboard.

Call notes

Capture every insight from every call. Add notes directly in your dashboard to keep follow-ups, customer requests, and action points in one place.

Call queue system

Every business has peak moments. The queue system catches callers before they hang up, keeps them informed with hold music or messages, and connects them to the next available team member …

Call recording

Automatically record incoming business calls. Listen back via the dashboard, download recordings, and use them for training, quality monitoring, and compliance.

Central business number

One phone number for all your locations. CallFactory routes callers to the nearest branch automatically — by area code, postcode, or phone menu.

Change final destinations

Forward calls to any phone — mobile, landline, or VoIP. Change destinations anytime through the dashboard, add as many extensions as you need, and route calls to colleagues anywhere in the world.

Custom solutions

Our flexible IVR platform allows us to build powerful, custom solutions tailored to your business operations.

Custom telephony

Incident hotlines, automated order lines, SMS confirmations, self-service systems — if you can describe it, we can build it on our IVR platform.

Dedicated IVR servers

Your own IVR server with full control. Build custom call applications, connect AI platforms, and scale from 4 to 200+ channels. The natural upgrade from our private API when you need more.

DenyList routing

Maintain a list of blocked telephone numbers that are automatically prevented from reaching your team. Request a block and it takes effect in seconds—temporarily or permanently.

File-based routing

Upload a CSV, TXT, or JSON file to update call routing in bulk. Change hundreds of rules at once — PIN codes, allowlists, denylists, area codes, or entire IVR flows.

GitHub routing

Manage call routing from your GitHub repository. Push a routing file, and CallFactory fetches, validates, and applies the changes automatically — with full version history and instant rollback.

International telephony

Get local phone numbers in other countries and route calls across borders. CallFactory is a registered telecom operator in 13 countries — reliable international telephony without complexity.

IVR toolkit

Build custom call flows with structured actions. Play audio, collect input, stream to AI, dial, transfer, and record — all developer-friendly and AI-ready.

Peak traffic management

Handle sudden call spikes from campaigns, media exposure, or seasonal peaks. Our cloud-based platform absorbs the volume so no caller hears a busy tone.

Phone menu (IVR)

Help callers reach the right person immediately. With a simple menu, you route every call to the right employee or department.

PIN code routing

Route calls based on a PIN code. Each PIN leads to a different destination — ideal for VIP clients, internal lines, restricted services, and multi-tenant setups.

Smart voicemail system

When no one picks up, callers leave a voicemail that arrives in your inbox as an audio file. Custom greetings, multiple recipients, and no extra software needed.

Star a call

NEW

Star a call helps you focus on the conversations that truly matter. With one click, important calls stand out.

Statistics by email

Receive daily, weekly, or monthly call reports directly in your inbox. See call volume, duration, peak times, and missed calls — without logging in to anything.

Text to speech assistant

Type your message, choose a voice and language, and it is ready in seconds. Professional voice messages for greetings, voicemail, queues, and menus—no recording equipment needed.

VIP whitelist

Restrict your business line to approved callers only. Only numbers on your whitelist get through — everyone else is blocked or sent to voicemail.

Voicebot

AI-powered voice assistants built on our IVR platform. Automate incoming calls with natural conversation, data lookups, and smart routing.

Webhook call routing

Route calls dynamically using your own webhook. When a call comes in, CallFactory asks your server where to send it — full control in real time.

Welcome message

Greet every caller with a professional message before the call is connected. Record your own, use a voice actor, or generate one in seconds with text-to-speech.

Whisper tone

A short audio message tells you which number was called before you answer — whether it is a business call to your mobile, a specific webshop, or an international number.

Your Phone Number: The Power of 25 Years of Innovation at Your Fingertips

Imagine a phone system that doesn’t just do what it needs to do, but works exactly the way you want it to. No rigid packages that lock you in, but a platform that grows with your business. That’s what we’ve built. We’ve been programming this technology for 25 years, and you’ll notice it in everything we do. Whether you’re a freelancer who needs to be professionally reachable, or a growing SME that needs a complex customer contact center: we’ve already built the solution.

Why 25 Years of Experience Makes the Difference

In the world of tech, 25 years is a lifetime. We started back when the internet still squeaked and crackled over phone lines. Since then, we’ve integrated every innovation, every shift in customer needs, and every technical breakthrough into our platform. What does that mean for you? It means we solved the early bugs decades ago. It means our code is stable, but our mindset is flexible.

There’s literally nothing we can’t program. Where other providers say, “That’s not in our standard package,” we say, “When do you want it live?” Your phone number with us isn’t just a number; it’s a future-proof investment in your availability.

Grow at Your Own Pace: From Basics to Customization

The beauty of our platform is that it grows with you. You don’t need to use every feature from day one. In fact, we often recommend starting simple.

1. The Basics: Always the Right Call Routing

Sometimes good call routing is all you need. You’re on your way to a client, you’re in a meeting, or you’re enjoying your weekend. With one click in your portal, you make sure calls go to the right place. Whether that’s your mobile, a colleague, or a professional voicemail that sends recordings directly to your email as audio files. You’ll never miss a lead because you “weren’t at the office.”

2. The Team Dashboard: Work Together Like One Machine

As your business grows, so does the complexity of your availability. You don’t want customers bouncing between departments. Our Team Dashboard is designed to create clarity. Who’s on a call? Who’s available? With this dashboard, you work as a team, even if half your colleagues work from home. It’s the command center of your customer contact.

3. Expand When You're Ready

Do you need a menu (“Press 1 for sales”)? Want call queues with custom music or estimated wait time announcements? Or do you want your phone system to integrate with your CRM so you can see who’s calling and their purchase history? It’s all possible. Because we’ve programmed everything ourselves, we can seamlessly add these features to your account.

The Freedom of the Portal vs. The Power of Our Support Team

We believe in self-service, but we believe even more in service. That’s why we give you the best of both worlds.

Take Control in the Portal — In our intuitive online portal, you hold the reins. Need to adjust your business hours for a holiday? Want to add a new number for a temporary marketing campaign? You log in, make the change, and it works. No tickets, no long wait times.

Let Us Handle It — Don’t have time to dive into the settings yourself? Or do you have a complex request that requires some programming? Our support team is ready for you. The great thing is that at our company, you don’t get a call center agent reading from a script—you get an expert who understands how the platform works. Whether you need a small adjustment or a completely new workflow: we’ll take care of it. And because we know your business doesn’t stand still, most features are live within one business day.

Future-Proof: Never Switch Again

Nothing is more frustrating than a system that becomes “full” or outdated after three years. With our platform, you’ll never have to worry about that. Because we keep programming and adding new features, you’ll always stay ahead.

Imagine that in two years, a new way of communicating becomes essential for your industry. We’ll integrate that into our platform, and you can use it right away on your existing number. That’s what we mean by future-proof. You’re building an identity on a number that’s never limited by yesterday’s technology.

What Else Can We Do for You?

Our feature list is miles long by now, but here are a few customer favorites:

  • Time-based Conditions: Your phone automatically goes to night mode outside business hours.
  • Call Recording: Ideal for training or documenting agreements (of course, in compliance with GDPR).
  • Queue Management: Let your customers know they’re next—keeps them satisfied.
  • Fixed-to-Mobile: Call with your business number from your mobile phone. No more sharing your personal number with customers.
  • Statistics: See when you’re busiest so you can adjust your staffing accordingly.

Conclusion: Your Success Starts with a Good Conversation

A phone call is often the first personal contact a customer has with your business. That moment needs to be seamless. With 25 years of experience, we make sure the technology is on your side. We program, you do business.

Start simple today. Discover the ease of a system that truly can do anything, and experience what it’s like to have a partner who says, “Yes, we can build that.”

Ready to get started or want us to think through the ideal setup for your team? Get in touch with us—we’re happy to help!

Frequently Asked Questions

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Yes, our system fully supports international calling. You can receive calls from clients worldwide and make outbound calls to any destination using your business number. No special setup is required - just choose the international destinations you need, and we’ll make sure your connection is smooth and reliable.

Our phone menu (also known as IVR) guides callers to the right team using a voice menu. It can route based on language, time zone, country, or caller type - fully automatic and fast.

If call volume spikes, our call queue system handles the load. Incoming calls are placed in a queue with a waiting message until someone becomes available. You’ll never miss a lead due to high traffic, and you can monitor live queue activity in your dashboard.

Your virtual number acts as a smart entry point. When someone calls your number, our system automatically forwards it to the destination you’ve set - this could be a mobile, landline, or VoIP device. You can update these destinations anytime in your dashboard.

Yes, our Call Filter lets you control who can reach your business number. You can block specific numbers or restrict access so only approved contacts can call. This is useful for avoiding spam or prioritizing known clients and partners.

Absolutely. Using webhook call routing, you can set up custom routing logic linked to your own platform or CRM. Incoming calls can be routed based on real-time data like customer status, location, or support tier - fully automated and integrated.

Yes, we offer tailored telephony solutions through our Custom Telephony service. Whether you need a unique routing rule, integration with your tools, or something not covered by default features - just tell us what you need, and we’ll build it for you.

Happy Callfactory customers: