Austria
Belgium
France
Germany
Italy
Netherlands
Poland
Spain
Sweden
United StatesEverything you can do with an incoming call.
Every number runs on the same platform, so you switch on what you need and leave the rest. Search below for what you’re after, or browse by topic.
Almost everyone switches these five on first
Routing and distribution
6 featuresWho gets the call, and when. This is where most people start.
- Call forwarding To a mobile, landline or VoIP phone, and change the destination in real time
- Phone menu Callers pick the right department with one key press
- Call queue system Callers keep their place instead of hearing an engaged tone
- Calendar-based call routing Whoever is on duty gets the phone — rotas, bank holidays and on-call
- Peak traffic management Reserve capacity for a broadcast or a campaign
- Main phone number One number as the front door for all your branches
Who gets through
1 featureBlock, allow or screen with a code — four settings of the same gate.
What the caller hears
4 featuresEverything between the moment someone calls and the moment someone answers.
Looking back and measuring
3 featuresWhat happened, so you know whether your staffing is right.
Integrations and custom work
3 featuresFor when the standard route isn't enough. Behind it is our own platform.
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Go to /ai-bots/Frequently Asked Questions
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Yes, our system fully supports international calling. You can receive calls from clients worldwide and make outbound calls to EU, UK and US destinations using your business number. No special setup is required - just choose the destinations you need, and we’ll make sure your connection is smooth and reliable.
Our phone menu (also known as IVR) guides callers to the right team using a voice menu. It can route based on language, time zone, country, or caller type - fully automatic and fast.
If call volume spikes, our call queue system handles the load. Incoming calls are placed in a queue with a waiting message until someone becomes available. You’ll never miss a lead due to high traffic, and you can monitor live queue activity in your dashboard.
Your virtual number acts as a smart entry point. When someone calls your number, our system automatically forwards it to the destination you’ve set - this could be a mobile, landline, or VoIP device. You can update these destinations anytime in your dashboard.
Yes, our Call Filter lets you control who can reach your business number. You can block specific numbers or restrict access so only approved contacts can call. This is useful for avoiding spam or prioritising known clients and partners.
Absolutely. Using webhook call routing, you can set up custom routing logic linked to your own platform or CRM. Incoming calls can be routed based on real-time data like customer status, location, or support tier - fully automated and integrated.
Yes, we offer tailored telephony solutions through our Custom Telephony service. Whether you need a unique routing rule, integration with your tools, or something not covered by default features - just tell us what you need, and we’ll build it for you.
