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Read the latest stories, use cases and updates to make optimal use of your business number.
IVR meaning: what Interactive Voice Response does for a business
IVR stands for Interactive Voice Response, the automated layer that answers an inbound call, presents the caller with options and routes them to the right person or queue. This article explains what the term means, how the system handles a call from ring to connection, what a business actually uses it for, and where an IVR still earns its place alongside a conversational voicebot.
Voicebot versus traditional IVR: when each one wins
IVR menus and voicebots get compared as if they were two versions of the same product, but they answer different questions. An IVR routes a caller through a fixed tree of choices, while a voicebot understands intent and replies in natural speech. The right answer for a UK business depends on call volume, the variety of reasons people ring and whether the goal is routing, answering or both.
Two ways to build an AI voicebot: stitching versus realtime
The way an AI voicebot processes speech determines whether it sounds natural or slow and disjointed. Stitching stacks three separate components, whilst a realtime speech model handles the entire conversation in one go. For most business call flows, realtime delivers the best results, though stitching remains valuable for post-call analysis.
AI Receptionist: 24/7 Availability Without Extra Staff Costs
A smart telephone assistant that takes calls, books appointments, and qualifies leads in fluent English, 24 hours a day, without the cost of extra staff.
