Austria
Belgium
France
Germany
Italy
Netherlands
Poland
Spain
Sweden
United StatesTechnology in Telecom
Read the latest stories, use cases and updates to make optimal use of your business number.
Business voicemail greeting examples you can use today
A caller who reaches your voicemail is still in contact with your business. We share professional voicemail greeting examples for the most common situations, explain what a good greeting contains and how to choose the right voice, and show what happens with the message after the beep.
Never forget a call back request again: star the call
A call back request that disappears among hundreds of calls in your call history costs you a customer. With a star you mark important calls so they stand out, are visible to your whole team and only leave view once the follow-up is done.
WhatsApp on your business number: what is and is not allowed?
More and more telecoms providers list WhatsApp Business as a feature of their plans. We explain what you actually get, which rules WhatsApp applies itself, why there is no guarantee without an official WhatsApp partner and how to choose the right route for your business.
Interactive Voice Response: the complete guide for business
Interactive Voice Response is the automated system that answers an inbound business call, offers the caller a menu and routes them to the right team, queue or mailbox. This guide covers how the technology works on a live call, which routing patterns businesses rely on, what separates a dependable IVR from a cheap one, and how to design a menu that callers actually get through.
Telephone answering service: what it does and what it costs
A telephone answering service answers inbound calls to your business number when your own team can't get to the phone, so enquiries turn into bookings and leads instead of missed calls and voicemail. This article covers the three types of service on the market, what each one costs, the signs a business has outgrown ad hoc call cover, and what to check before committing to a provider.
Virtual receptionist: professional call answering without a front desk
A virtual receptionist answers your inbound business calls, greets callers in your company name and routes each conversation to the right person, without a staffed front desk. This article explains what the service covers, how the human answering-service model compares with an AI receptionist, what both cost against hiring reception staff, and how to connect one to the business number your customers already dial.
