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Manage your telephony directly inside your AI
Manage numbers, team schedules, and statistics right from Claude, OpenAI, or Gemini.
Sound familiar? Switching between endless tabs and logging into yet another dashboard just to quickly check a statistic or mark a colleague as “away”? Those days are over.
Manage numbers by chat · Handle team schedules · Track call stats
Compatible with Claude, ChatGPT and GeminiShow me yesterday’s call stats for line 4.
Yesterday line 4 had 182 calls, 94% answered, and an average duration of 2:48.
Set Anna unavailable next Thursday at 2 PM.
Done. Anna is marked unavailable for Thursday at 2:00 PM.
Too many tabs, too much friction
Managing telephony should not require jumping between dashboards, filters, and admin panels all day.
Too many dashboards
Simple telephony tasks still require logging into separate panels just to check numbers, recordings, or team status.
Slow routine updates
Small operational changes, like marking someone unavailable or checking a statistic, take more time than they should.
Broken daily flow
When telephony lives outside your main workflow, every small task adds friction and slows your team down.
For our best customers, we are introducing ultimate flexibility. Talk directly to our platform via your own AI assistant and manage your telephony environment exactly the way you want.
Three steps to telephony by prompt
A secure setup gives your AI agent access to the actions you need, then simple prompts do the rest.
Get your access key
We provide an exclusive key for your account, so your AI agent can securely access CallFactory actions available in your workspace.
Connect your AI agent
Securely connect Claude, ChatGPT, or Gemini to your CallFactory environment, so your agent can understand requests and take the right actions.
Manage by prompt
From that moment on, a simple chat prompt is all it takes to manage telephony tasks and complete actions without opening dashboards.
What you can do right now
Just ask your AI agent and it is done instantly, without switching dashboards, opening admin panels, or interrupting your daily workflow.
In-depth statistics
Instantly retrieve call statistics for one specific number, or get an overview of all your phone numbers at once.
Recordings and transcriptions
Retrieve call recordings directly, or ask for the automatic text transcription of a conversation in seconds.
Text-to-speech
Type your text and let our platform instantly turn it into a professional audio file for immediate business use.
Real-time team management
Check and manage the current availability of your colleagues and your team in real time whenever needed.
Smart scheduling
Issue commands like "Set Anna unavailable next Thursday at 2:00 PM" in just a few seconds.
Flexible workflows
Integrate telephony actions naturally into the business processes and tools you already use every single day.
Works with your tools
Use this capability directly inside your preferred AI environment and connect telephony actions to the systems you already rely on.
AI-first workflow
Manage operational telephony tasks from the AI tools your team already uses every day across different workflows and teams.
Business tool integration
Bring telephony data into broader internal workflows, automations, and reporting across your business systems and processes.
Faster daily operations
Reduce admin friction by handling actions from one conversational interface instead of multiple disconnected dashboards.
Real-world use cases
This section reinforces credibility by showcasing industry scenarios.
Construction sector
Use your fixed business number on mobile, route calls to project teams, and handle peak times without missing important conversations.
Call service
Distribute incoming calls to available agents, manage high volumes with queues, and improve caller experience with a clear menu structure.
Global business
Keep your international team connected with one business number — route calls across borders while staying consistent and professional.
What Telephony AI Agent is
Telephony AI Agent lets your team manage telephony tasks directly from the AI tools they already use. Instead of opening a separate admin dashboard for every small update, you can ask your preferred AI assistant to retrieve information, adjust settings, and trigger actions inside your CallFactory environment. It turns telephony management into a faster, more natural part of daily work.
How the AI connection works
We provide an exclusive access key and a dedicated skill that securely connects your CallFactory account to Claude, ChatGPT, or Gemini. Once connected, your AI assistant can understand structured telephony requests and return the right information or perform the right action on your behalf. The setup is lightweight, secure, and designed to fit into existing team workflows.
Actions available by prompt
You can ask your AI assistant to retrieve call statistics, access recordings and transcriptions, generate text-to-speech audio, check team availability, or schedule changes in real time. Instead of clicking through menus, filters, and settings screens, you describe what you need in plain language and get the result immediately. This makes everyday telephony operations much faster to handle.
Why teams use it
The biggest benefit is not just speed, but reduced friction. Teams no longer have to switch between tabs, log into a separate dashboard, or remember where each setting lives. Small operational tasks become simple requests, which means less admin overhead, fewer interruptions, and a smoother daily workflow for support, operations, and management teams.
More flexible than dashboard workflows
Traditional dashboards force users to follow a fixed interface structure, even for simple actions. Telephony AI Agent works the other way around: the user starts with intent, and the system follows. That makes the experience more flexible, more conversational, and easier to adapt to real business situations, especially when teams need to move quickly.
Early access for advanced teams
This capability is being introduced for selected customers who want a more direct and advanced way to manage telephony. It is especially relevant for teams already working with AI tools in daily operations and looking for ways to extend that workflow into phone-related tasks. For the right teams, it can become a faster operational layer on top of the existing system.
Telephony AI agent FAQ
Get clear answers about Telephony AI agent and how it works for your business.
This capability is designed for secure use with leading AI clients such as Claude, ChatGPT, and Gemini.
You can retrieve statistics, access recordings and transcriptions, generate text-to-speech audio, manage team availability, and issue scheduling-related commands.
Yes. Access is enabled through a secure exclusive key and dedicated skill, so only authorised actions can be performed in your environment.
Yes. The idea is to make telephony part of your daily operational workflow instead of forcing users into a separate dashboard for every small task.
Yes. It is especially useful for teams that want to integrate telephony data and actions into broader internal tools and automations.
Request your exclusive access key and the CallFactory team will guide you through setup and enablement.
