Austria
Belgium
France
Germany
Italy
Netherlands
Poland
Spain
Sweden
United StatesSnack bar voicebot
A 24/7 phone order line for takeaway orders
Let an AI assistant answer the phone, take takeaway orders from the full menu, read back the total, pass specific requests to the kitchen, and look up the status of an order, while your team keeps cooking.
Takeaway orders · Sauces and toppings · Natural English
Give me a patatje oorlog, a frikandel speciaal and a coke.
Coming right up. One patatje oorlog, one frikandel speciaal and a coke for collection. Would you like anything else, or shall I work out the total for you?
Faster answers for order calls
The voicebot takes the order, works out the total, and passes the details to the kitchen, so the phone no longer gets in the way of cooking and packing.
Takeaway order taking
Takes orders from the full menu, from snacks, fries and sandwiches to specials and drinks, and confirms each item before it goes to the kitchen.
Sauces on the side or as a topping
Understands whether a sauce should come as a pot on the side or as a topping on the order, and adds the small surcharge for the topping.
Total worked out and read back
Adds up the order and reads the total back in spoken pounds at the end, so the customer knows exactly what the order costs before setting off.
Notes for the kitchen
Passes on specific requests such as "extra crispy", "no onion", "sauce on the side" or "peanut allergy", so the kitchen does not miss them.
Order status lookup
Looks up an existing order using the order ID and tells the customer how far along the kitchen is.
Delivery requests and messages
Politely explains that the takeaway does collection only, offers collection as the alternative, and takes a message for complaints or questions that are not about an order in progress.
Meet Daan, an English-speaking takeaway order line
Daan answers the phone at The Windmill Takeaway (88 Mill Lane, Leeds), a fictional takeaway built for this proof of concept. The demo runs on realtime-2, just like the other demos, and all data is fictional.
The Windmill Takeaway
Voice-AI proof of concept
- Speaks fluent English with natural phrasing
- Knows the full menu, from snacks and fries to specials and drinks
- Handles sauces as a pot on the side or as a topping with a surcharge
- Works out the total and reads it back in spoken pounds
- Passes kitchen notes such as "extra crispy" or "peanut allergy"
- Looks up the status of an existing order by order ID
This is a demo environment. Company details, menu, prices, orders, and customer data are fictional.
Try these call examples:
- Order “Give me a patatje oorlog, a frikandel speciaal and a coke.”
- Sauces “A croquette with curry and mayo on top, and a pot of peanut sauce on the side.”
- Delivery “Can you deliver it?”
- Order status “What's the status of my order, the ID is …”
- Complaint “My last order arrived late, can someone call me back?”
From phone call to order in the kitchen
Daan turns a natural phone conversation into a complete takeaway order the kitchen can pick up straight away.
Understand the order
The customer says in plain language what they want, including sauces, toppings and special requests, and Daan confirms each item.
Check the menu and the house rules
Daan checks that everything is on the menu, adds surcharges, declines delivery requests, and offers collection as the alternative.
Complete the order
Daan reads the total back in spoken pounds, passes the kitchen notes on, and gets the order ready for the kitchen.
Built around the way your takeaway works
Your AI order line can follow your menu, your prices and surcharges, your collection policy, and the way your kitchen wants to receive special requests.
Take every order
Answer the phone when the fryers are full, the queue at the counter is long, or several customers call at the same time.
Less phone work at the counter
Let the assistant take the order, the sauces and the special requests, so your team can focus on cooking and packing.
Always the right total
Apply the same prices and surcharges to every order and read the total back, so there is no discussion about the amount at collection.
Set clear caller expectations
Explain that you do collection only and what an order costs before the customer sets off.
Ready to build your own takeaway voicebot?
Start with a focused order workflow, test it with real call scenarios, and expand once the process works. We can help define the call flow, the menu, the pricing rules, the scripts, and the way orders reach the kitchen.
Explore other AI bot solutions
Mix and match AI receptionists, voicebots, telephony agents, and automation tools to handle more calls with less manual work.
Answer every call with an AI receptionist
Automatically greet callers, understand what they need, and route them to the right person, team, or next step. The AI receptionist keeps calls moving when your team is busy, unavailable, or helping other customers.
- Answers inbound calls automatically
- Routes callers to the right team
- Captures calls after business hours
Virtual receptionist setup
- Greets callers with a natural voice
- Collects caller intent before routing
- Handles overflow and missed calls
Build a voicebot for your workflow
Create a custom AI voicebot that matches your business process, understands caller questions, and guides conversations through booking, support, qualification, or follow-up flows with clear next actions for your team.
- Matches your call flow
- Answers common caller questions
- Guides callers to the next step
Hi, I'd like to schedule an appointment for next Tuesday.
Of course! I have availability at 10:00 AM and 2:30 PM. Which works better?
2:30 PM, please.
Done! Booked for Tuesday at 2:30 PM. Confirmation email sent. Anything else?
AI Voicebots setup
- Caller questions and answers
- Booking or callback actions
- Custom call flow logic
Manage your phone system by prompt
Let your team update phone system settings through Claude, ChatGPT, or Gemini. The AI agent prepares structured actions for numbers, routing, statistics, and team changes before anything is applied or approved.
- Updates phone settings by prompt
- Retrieves call and usage data
- Helps manage teams and numbers
Show me yesterday's call stats for line 4.
Yesterday line 4 had 182 calls, 94% answered, and an average duration of 2:48.
Set Anna unavailable next Thursday at 2 PM.
Done. Anna is marked unavailable for Thursday at 2:00 PM.
Telephony AI agent setup
- Connects to phone settings
- Prepares structured actions
- Works with AI assistants
- What Daan does
- Daan answers the phone at the takeaway and helps callers towards a complete order for collection. He can understand whether someone wants to order, change an order, check the status of an order, have something delivered, or leave a complaint or question that is not about an order in progress.
- Takeaway orders
- Daan takes orders from the full menu, from snacks, fries and sandwiches to specials and drinks. He confirms each item, handles changes halfway through the call, and finishes with a summary, so the kitchen knows exactly what to cook.
- Sauces and toppings
- For every sauce, Daan asks whether it should come as a pot on the side or as a topping on the order. For a topping he adds the small surcharge automatically, so the total is right without your team correcting it afterwards.
- Total and checkout
- At the end of the order Daan adds everything up and reads the total back in spoken pounds. The customer knows what the order costs before setting off, which speeds up payment at collection.
- Kitchen notes and order status
- Specific requests such as "extra crispy", "no onion", "sauce on the side" or "peanut allergy" reach the kitchen as a note. When a customer calls back about an order in progress, Daan looks up the status using the order ID.
- Delivery, complaints and messages
- When a customer asks for delivery, Daan politely explains that the takeaway does collection only and offers collection as the alternative. For a complaint or a question that is not about an order in progress, for example an earlier order that arrived late, he takes a message for the team.
Snack bar voicebot FAQ
Clear answers about the demo, the setup, and how an AI order line can support the phone at your takeaway.
No. The Windmill Takeaway is a proof of concept with a fictional menu and fictional prices, orders, and customer data.
Yes. The demo is designed around natural English order calls, including the menu items, sauces and toppings, changes halfway through the call, and reading the total back in pounds. Dish names such as patatje oorlog, frikandel speciaal, kapsalon and Fristi are part of the demo and stay as they are.
The proof of concept uses fictional data, but the same workflow can be connected to your own menu, your till system, or the order screen in your kitchen.
Daan only works with what is on the menu. When a customer asks for something else, he says so and helps them with the dishes you do sell. Try it yourself with a bear burger.
No. The takeaway in the demo does collection only. Daan politely declines a delivery request and offers collection as the alternative, so the customer can still place the order.
Yes. The same structure can be adapted for chip shops, pizzerias, kebab shops, sandwich bars, and other businesses that take orders over the phone.
