In-app AI Assistant

Change phone settings by chat, with approval

Let your team update opening hours, holidays, team members, phone settings, and simple account actions directly from the dashboard chat, so a request becomes a reviewed change before anything goes live.

Built-in chat · Approval flow · More actions coming

Please mark our phone line as closed this Saturday and Sunday.

AI Assistant

I prepared a weekend closure for Saturday and Sunday in opening hours.

Settings are hard to find

Users need to know where each option lives before they can make even a simple change in the dashboard.

Small updates take time

Opening hours, holidays, team members, and number settings interrupt daily work whenever a busy team needs a quick change.

Changes need control

Phone settings affect real operations, so every update should stay clear, reviewable, and easy to approve before it applies.

The assistant turns a plain-language request into a structured change and asks you to confirm it before anything goes live.

Ask in plain language

Type a natural request, such as updating business hours, adding a teammate, or closing the line for a holiday.

Review the proposed action

The assistant identifies the right setting, explains what will change, and prepares a structured action for you to review.

Approve and apply

Once you approve the action, the assistant applies the change and confirms the final result clearly. Deny it and nothing happens.

What you can do right now

Start with the common phone system updates your team handles most, then expand the assistant over time.

Opening hours

Update regular business hours for each day of the week, including one-off changes when your schedule is unusual.

Holiday calendar

Add closed dates and holiday exceptions by chat, so callers hear the right message whenever your business is unavailable.

Team members

Add colleagues with their phone numbers and basic routing context, then connect them to the right team or call flow.

Phone settings

Update supported phone configuration details through a guided request, without searching through every setting manually.

Statistics requests

Ask for call statistics, missed calls, or usage summaries and get useful account information without opening a separate report.

More actions coming

We keep adding account, routing, and configuration actions as the assistant learns to support more of your workflows.

Construction sector

Use your fixed business number on mobile, route calls to project teams, and handle peak times without missing important conversations.

Call service

Distribute incoming calls to available agents, manage high volumes with queues, and improve caller experience with a clear menu structure.

Global business

Keep your international team connected with one business number — route calls across borders while staying consistent and professional.

What the in-app assistant is

The in-app AI Assistant is an in-dashboard chat assistant that helps your team request supported phone system changes in plain language. Instead of searching through settings pages, you describe what you want to update and the assistant turns that request into a clear next step, which keeps everyday changes inside the workflow your team already uses.

How it works

The assistant reads the request, finds the relevant setting, prepares an action, and asks for approval before applying anything. When a user asks to close the line on a holiday, for example, the assistant identifies the holiday calendar, creates the proposed change, and shows it for review, so you always see what will happen before it does.

What it can change

It supports common updates such as opening hours, holiday closures, team members, phone settings, and simple reports. These are the small but frequent account changes that often slow teams down when they need to manage their phone setup quickly, which is exactly where a conversational shortcut saves the most time.

Why approval matters

Settings affect live calls, routing, opening hours, and team availability, so the assistant never applies an important change without your confirmation. The approval step keeps the workflow safe because it shows exactly what will change before it goes live, while still letting routine updates move quickly.

Where it fits

The assistant works inside your CallFactory dashboard, close to the settings and number management you already use. That means your team can handle phone system changes in the same place where they manage numbers, teams, schedules, and call-related configuration, without switching to a separate tool.

No. The Telephony AI Agent focuses on broader AI-driven telephony workflows from clients like Claude, ChatGPT, and Gemini. The in-app AI Assistant is specifically the dashboard assistant that helps your team change settings through chat inside the product.

No. For important changes, the assistant prepares the action, explains what will change, and asks you to approve it before anything is applied.

Your team can update common phone system settings such as opening hours, holiday closures, team members, phone number settings, and simple statistics requests.

Phone settings affect real calls, routing, schedules, and team availability, so the approval step prevents accidental changes before they affect your live phone setup.

Yes. The assistant works inside your CallFactory dashboard, close to the settings, numbers, teams, schedules, and reports your team already manages.

Yes. The assistant can help add colleagues as team members, include their phone numbers, and connect them to the right team or routing setup.

Yes. Your team can ask the assistant to update regular opening hours, special opening times, holiday closures, or one-off closed dates.

Yes. The assistant supports simple statistics requests, such as missed calls, call volume, or recent activity, depending on your account setup.

In-app AI Assistant