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United StatesControl your phone system with AI: say what needs to change
Opening hours over the bank holidays, a colleague who is away next week, call forwarding that needs to go somewhere else: you describe it in plain English, and the assistant prepares the change and shows exactly what will happen. Nothing changes until you approve it.
There is nothing to install, every change is approved first and it works on your existing numbers.
Look things up, change them, and ask how it's going
It is the same phone system as always, with your numbers, your teams and your settings. What changes is how you get to it: instead of finding the right screen, you say what you want to know or change.
"How is it set up?"
What applies right now, without clicking through screens.
- Which numbers you have and where they ring
- Opening hours and holidays
- Who is in which team and who is available
- Which welcome message and voicemail are on a number
"Change this."
The change is prepared and only applied once you approve it.
- Opening hours and a holiday closure
- A team member set to away, with a start and end time
- A destination or call forwarding
- A welcome or closed message, from typed text
- Call recording on or off, blocking a number
"How busy was it?"
Your call statistics, as an answer instead of a chart.
- Call numbers and call length per number, over a period
- The busiest hours of the day
- The calls of a single day, one by one
- A comparison with the previous period
Nothing goes live until you've seen it
A request first becomes a proposal that shows exactly which setting changes on which number, and what stays as it is. Anything you do not apply does not happen.
You see the change before it takes effect
Instead of “I’ve changed it”, you see one line per field: what it was, what it will be, and on which number. You spot a misunderstanding there, before a caller does.
It only touches what you name
A closure on one number stays on that number. Whatever is not in the proposal does not change, and the proposal also says what it leaves alone.
It records who did what
An applied change is an ordinary change in your account, with the name of the person who approved it, so your change history shows who did what.
Two ways in, with the same approval step
Both use the same system, with the same approval step. The difference is where you type, and how much it takes to get started.
In your CallFactory dashboard
A chat window next to your usual screens. You log in as always and type what needs to happen. There is nothing to connect or install and no key involved.
Useful for anyone on your team who already uses the dashboard. If you do not use an AI of your own, there is nothing new to learn.
In your own AI
You connect your CallFactory account to the AI you already use (Claude, ChatGPT or Gemini), so your phone system sits next to your calendar and your documents. That needs a more careful setup than opening a chat window.
Useful for teams who want their phone system to be part of a wider workflow. We set this up with you instead of sending you a key, because the connection gives access to your whole account.
Start with the dashboard: it does the same things today, with nothing to arrange. If you find you use it every day and would rather have it in your own AI, we add that connection, and by then you will know exactly what you want it for.
What the AI assistant is not for
It controls the settings of your phone system. It is not a bot that talks to your callers, and it does not replace your dashboard.
It doesn't talk to your callers
That is what a voicebot or the virtual receptionist does. The assistant works on your side of the line and never hears a call.
It doesn't design your call routing for you
It carries out what you describe. What makes a good call flow for your business is something to discuss with a person, and that is the work we do when we set up a line.
It isn't faster for big jobs
Moving twenty numbers at once or setting up a new phone system is better done in the dashboard, or with us. The assistant is most useful for the small change you would otherwise put off.
What people want to know first
Rather talk it through first?
Our team helps you with numbers and voicebots in each of our countries. Call us or use the contact form.
To the contact form → Call us 020 4638 9400No. A change is prepared and only applied once someone approves it. Looking things up happens straight away, because nothing can break there, but anything that changes a setting waits for approval.
The same people who can already make changes in the dashboard. The assistant gives nobody more rights than they already had.
It is used to prepare the change or answer your question. Call data and account data are processed and stored in the EU.
Possibly, through an integration we build for you. Whether it works for your CRM, calendar or knowledge base depends on what that system allows, and we check that with you first. Integrations are quoted separately.
Then you see it in the proposal and do not click apply. That is what the approval step is for: a misunderstanding costs you a sentence, not a phone line.
The chat in the dashboard comes with your account. For the connection to your own AI we agree the terms with you, because we set it up together.
Claude, ChatGPT and Gemini, through a connection we set up with you. In the dashboard you do not need an AI of your own, because the assistant is built into the chat.
You can use the chat in your dashboard straight away: log in as usual and type what needs to happen. For the connection to your own AI, you ask us and we set it up with you.
